Client Partnerships Advisor

Location: Los Angeles, CA (Hybrid/Remote options available)

Reports to: Senior Vice President, Client Partnerships

Why ProSearch?

At ProSearch, we believe that our clients are the best in the world—and they deserve a partner who is as committed to their growth and innovation as they are. We are a team of passionate problem-solvers, industry thought leaders, and trusted advisors who thrive on helping our clients achieve extraordinary outcomes. As we continue to expand our influence in the legal technology and eDiscovery sector, the Client Partnerships Advisor will play a critical role in supporting our strategic client relationships and advancing our mission of client success.

Role Overview

The Client Partnerships Advisor is an integral member of the Client Partnerships team, responsible for supporting the planning and execution of account strategies that drive revenue growth, strengthen client satisfaction, and foster innovation across ProSearch’s key accounts. This role will work closely with the Senior Vice President, Client Partnerships, as well as Sales, Service Delivery, and other cross-functional teams to ensure a seamless and value-driven client journey from solution design through onboarding and ongoing engagement.

The Client Partnerships Advisor is a trusted point of contact for clients and internal stakeholders, supporting client reporting, account planning, and day-to-day relationship management. Through proactive communication, data-driven recommendations, and a client-focused approach, the Client Partnerships Advisor helps ensure ProSearch is consistently recognized as a valued and dependable partner.

Key Responsibilities

Managed Account Support

  • Build and maintain comprehensive account plans for key clients, supporting relationship-building, onboarding, and ongoing partnership activities.
  • Develop an understanding of each client’s business goals and success metrics to help align solutions with measurable outcomes.
  • Facilitate cross-functional collaboration by tracking deliverables, escalating issues as needed, and supporting team accountability.
  • Participate in the sales process alongside the Senior Vice President, Client Partnerships, supporting solution design and transitions to delivery teams.
  • Prepare client-facing reports, presentations, and QBR materials that clearly communicate value and performance.
  • Support proposal and RFP response efforts for strategic accounts.
  • Monitor program and project execution to help preempt risks or challenges impacting delivery or client experience.
  • Identify emerging risks or client concerns and escalate appropriately
  • Represent the client voice internally, sharing insights and feedback with internal teams.

Team Collaboration & Enablement

  • Work collaboratively with sales, delivery, and other client-facing teams to ensure consistent and high-quality client experience.
  • Contribute to the preparation of training materials and presentations for client-facing teams.
  • Support onboarding of new team members and share best practices across the team.

Innovation & Growth

  • Identify and communicate opportunities for account expansion, renewals, and new business acquisition
  • Assist in gathering and analyzing client feedback, translating insights into recommendations for service improvements and innovation.
  • Help maintain and update client strategic roadmaps as priorities evolve.
  • Support efforts to measure and report on account performance, including financial outcomes, ROI, and client satisfaction.
  • Participate in marketing and thought leadership initiatives as assigned.

Client Retention & Experience

  • Build and maintain trusted working relationships with clients by consistently providing attentive, responsive, and solutions-oriented support.
  • Support regular business reviews that highlight results and recommend next-phase opportunities.
  • Partner with cross-functional teams to reinforce client confidence and value in every interaction.

Primary Success Measure

  • Revenue growth and client satisfaction across managed accounts.

Other Key Metrics

  • Completion of assigned account management activities
  • Timeliness and quality of client deliverables
  • Feedback from clients and internal teams
  • Renewal rates and account expansion opportunities identified
  • Participation in team and client enablement initiatives
  • Other metrics as determined in partnership with the Senior Vice President, Client Partnerships

Qualifications

  • 5+ years of experience in account management, client services, business development, or related roles, preferably in legal technology, eDiscovery, or professional services.
  • Demonstrated ability to support client relationships and collaborate with cross-functional teams.
  • Strong analytical and organizational skills, with experience preparing reports and presentations.
  • Understanding of industry trends and ability to research client-relevant insights.
  • Excellent written and verbal communication skills.
  • Proficiency in CRM software, Microsoft Office Suite, and basic analytics tools.
  • Proactive, detail-oriented, and eager to learn and grow in a client-facing environment.
  • Team player who demonstrates integrity, accountability, and a commitment to delivering value to clients and colleagues.

This role is ideal for an emerging professional passionate about client partnerships, driving results, and supporting the growth and success of both clients and the organization. If you are ready to develop your career within a high-performing team at ProSearch, we encourage you to apply.